We: HESOFT, LLC and its affiliates
Our contact information: Contact Us
User: A person who uses the relevant products or services provided by us through channels such as mobile phones, tablets, computers, etc.
Last updated date: 2024-10-09
I. Overview
1. This product and related services are applications and related services legally owned and operated by us. The "User Agreement" (hereinafter referred to as "this Agreement") is the agreement concluded between you and us regarding your use of this product and related services.
2. In order to better provide you with services, please carefully read and fully understand this Agreement before starting to use this product and related services, especially the clauses concerning exemption or limitation of liability, rights licensing and information use, and legal application and dispute resolution.
3. If you are a minor, you and your legal guardian should carefully read, fully understand, and agree to this Agreement.
4. If you do not agree to the terms of this Agreement, please do not use this product and related services. If you voluntarily choose to use this product and related services, you are deemed to have fully understood this Agreement and agree to be bound as a party to this Agreement by this Agreement and other agreements and rules related to this product and related services (including but not limited to the "Privacy Policy").
5. We have the right to unilaterally decide, arrange, or designate affiliates, controlling companies, successor companies, or third-party companies recognized by the company to continue operating this product and related services based on the operational needs of this product and related services. Furthermore, certain services covered by this Agreement may be provided to you by the company's affiliates, controlling companies, successor companies, or third-party companies recognized by the company. If you accept the relevant service content, you should accept that the relevant rights and obligations are also bound by this Agreement.
6. When using this product and related services, if it also involves the use of products or services provided by non-us (other third parties), in addition to complying with the provisions of this Agreement, you should also comply with the user agreements and relevant legal provisions of other third parties. We and other third parties shall bear corresponding responsibilities within the scope of legal provisions and agreements for any disputes that may arise.
7. If you have any questions, opinions, or suggestions regarding the content of this Agreement, please contact us promptly through the official contact information provided by us.
II. This Product and Related Services
1. You can obtain this product and receive related services through our official and officially authorized channels. If you do not obtain this product and related services through our officially authorized channels, we cannot guarantee that the unofficial version can be used normally.
2. We may develop different versions for different terminal devices, and you should obtain, download, and install the appropriate version based on the actual device situation.
3. You may use this product and related services or update the version according to your needs. If you no longer need to use this product and related services, you can uninstall this software yourself. If you are willing to help us improve product services, please let us know the reason for the uninstallation; we express our gratitude here.
4. To better enhance the user experience and services, we will periodically provide updates or changes to this product and related services, including but not limited to deleting, modifying, upgrading, enhancing functions, developing new services, and replacing existing content of this product and related services.
5. To ensure the security of this product and related services and improve user service, after a partial or full update of this product and related services, we will, where feasible, notify you in an appropriate manner, including but not limited to system prompts, website announcements, etc.
6. After an updated version of this product and related services is released, the old version may become unusable. We do not guarantee the continued availability of the old version, nor do we guarantee the availability of corresponding customer support services.
7. After an update or change to this product and related services occurs, you should only continue to use this product and related services after accepting the adjustments we have made. We may change or limit some functional effects due to business development needs.
8. Unless you obtain our prior written authorization, you shall not engage in unauthorized access or use of this product and related services in any form, including but not limited to copying, adapting, disseminating, mirroring, trading, and using this product and related services as a tool to provide commercial services for others.
9. We grant you a personal, revocable, non-transferable, non-exclusive right to legally use this product and related services. You do not own the ownership of this product. You may use this product and related services based on personal study, work, and entertainment needs, but you must not directly use this product and related services to provide for-profit or non-profit commercial services to third parties. At the same time, if we do not exercise any of the aforementioned rights, it does not constitute a waiver of those rights. The validity of the authorization depends on the following conditions:
(1) The use of this product does not violate this Agreement and the various rules on this product.
(2) You have obtained the necessary authorization and qualifications to use this product and related services.
(3) This Agreement is fully accepted and has not been violated.
(4) You have not infringed upon our intellectual property rights or other legal rights through any means.
III. About "Account"
1. "Account" refers to the electronic identity credential you use to log in and use this product and related services as a registered user.
2. When you need to terminate the use of the account service, meeting the following conditions, you can apply to cancel your account:
(1) You can only apply to cancel your own account and must follow our procedures for cancellation.
(2) You are still responsible for your actions using this product and related services before canceling the account.
(3) After successful cancellation, account records, functions, etc., will not be recoverable or provided.
(4) Regarding all remaining rights and interests in your account (including membership rights, balances, etc.), you choose to voluntarily waive them and do not require us to provide any form of compensation or indemnification.
3. If you need to cancel your account, you can contact us through official channels. We will complete the cancellation within fifteen working days after receiving your request or negotiate with you to confirm the account cancellation matters.
4. You understand and undertake that the account you set up must not violate national laws, regulations, and relevant rules. Your account name and other registration information and other personal information must not contain illegal or harmful information. You must not open an account using another person's name without their permission (including but not limited to falsely using another person's name, title, avatar, etc., or adopting other methods that are sufficient to cause confusion). You must not maliciously register accounts (including but not limited to frequent registration, batch registration of accounts, etc.). You must comply with relevant laws and regulations during the account registration and use process and must not engage in any behavior that infringes upon national interests, damages the legitimate rights and interests of other citizens, or harms social morality and customs. We have the right to review the registration information you submit, but our review action does not establish any obligation for us.
5. The account you registered is limited to your personal use. Without our written consent, it is prohibited to give away, lend, rent, transfer, sell, or otherwise permit others to use the account in any form. If we discover or have reasonable grounds to believe that the user is not the initial registrant of the account, in order to ensure account security, we have the right to immediately suspend or terminate the provision of services to the registered account and permanently disable the account.
6. You are responsible for maintaining the security and confidentiality of your personal account and password and shall bear full legal liability for all activities conducted under the name of your registered account, including but not limited to any legal liability that may arise from operational actions such as data modification, speech publication, payment transactions, etc., conducted by you on this product and related services. You should attach great importance to keeping the account and password confidential and should not disclose the account and password to others under any circumstances. If you discover that someone else is using your account without permission or any other security breach occurs, you should immediately notify us for handling.
7. If you forget your account information or are unable to log in through your account due to other circumstances, you can seek to retrieve your account information through the guidance on the product and related pages or by contacting our official support. You understand and acknowledge that the account recovery mechanism only identifies whether the information provided by the applicant for retrieval matches the backend information and cannot guarantee that the applicant is the truly authorized user of the account. We especially remind you to properly safeguard your account information. After use, you should log out. If account theft or password loss occurs due to your improper keeping, other personal reasons, or force majeure factors, you shall bear the corresponding responsibility yourself.
8. When registering, using, and managing your account, you must ensure the authenticity of the information filled in during account registration. If the materials you submit or the information you provide are inaccurate, untrue, irregular, illegal, or if we have reason to suspect they are erroneous, false, or illegal, we have the right to refuse to provide you with relevant services. You may be unable to use this product and related services, or some functions may be restricted during use.
9. After completing account registration, logging in, and undergoing reasonable and necessary verification, you can request to inquire about and correct the personal information you submitted. You understand and agree that, for security and identity recognition purposes (such as account information or password recovery services), you may not be able to modify the initial registration information provided during registration and other verification information. You can also apply for account cancellation. After completing reasonable and necessary verification regarding identity, security status, device information, infringement complaints, etc., we will assist you in canceling the account and delete all information related to your account according to your request, except as otherwise provided by laws and regulations.
IV. User Personal Information Protection
We are committed together with you to the protection of your personal information (i.e., information that can independently or in combination with other information identify your identity). Protecting user personal information is one of our fundamental principles. During the process of using this product and related services, you may need to provide your personal information so that we can provide you with better services and corresponding technical support. We will protect your rights to browse, correct, delete relevant personal information, and withdraw authorization in accordance with the law, and will use encryption technology, anonymization processing, and other technical measures and security measures matching this product and related services to protect your personal information.
V. User Behavior Standards
1. You are responsible for your actions using this product and related services. Unless permitted by law or with our prior written permission, you must not engage in the following behaviors when using this product and related services:
(1) Using any plugins, external tools, systems, or third-party tools not authorized or licensed by us to interfere with, disrupt, modify, or otherwise affect the normal operation of this product and related services.
(2) Using or targeting this product and related services to engage in any behavior that endangers computer network security.
(3) Activities that endanger network security, such as illegally intruding into networks, interfering with normal network functions, or stealing network data.
(4) Providing programs or tools specifically designed for activities endangering network security, such as intruding into networks, interfering with normal network functions and protective measures, or stealing network data.
(5) Knowingly providing technical support or other assistance to others engaged in activities endangering network security.
(6) Using unauthorized data or entering unauthorized servers/accounts.
(7) Unauthorized entry into public computer networks or others' computer systems and deleting, modifying, or adding stored information.
(8) Unauthorized attempts to probe, scan, or test the vulnerabilities of the system or network, or other behaviors that disrupt network security.
(9) Attempting to interfere with or disrupt the normal operation of the system or website, deliberately spreading malicious programs or viruses, and other behaviors that disrupt or interfere with normal network information services.
(10) Reverse engineering, disassembling, compiling, or otherwise attempting to discover the source code of this product and related services.
(11) Other behaviors that violate laws and regulations, this Agreement, our relevant rules, and infringe upon the legitimate rights and interests of others.
2. If we have reason to believe that your behavior violates or may violate the above provisions, we can independently judge and handle the matter, and at any time have the right to terminate the provision of services to you without prior notice and pursue related legal responsibilities according to the law. Please note that this does not mean we guarantee that we can promptly handle all breach behaviors by you or other users, nor does it establish any obligation for us.
3. Information you create, comment on, publish, and disseminate should consciously comply with laws and regulations, ensure that such information does not infringe upon the legitimate rights and interests of the state, society, or any other third party, and ensure its authenticity; otherwise, we have the right to immediately take corresponding handling measures. You agree and undertake not to create, copy, publish, or disseminate the following information:
(1) Content that opposes the basic principles established by the Constitution.
(2) Content that endangers national security or leaks state secrets.
(3) Content that subverts state power, overthrows the socialist system, incites secession, or disrupts national unity.
(4) Content that damages national honor and interests.
(5) Content that promotes terrorism or extremism.
(6) Content that promotes ethnic hatred, ethnic discrimination, or disrupts ethnic unity.
(7) Content that incites regional discrimination or regional hatred.
(8) Content that disrupts national religious policies or promotes cults and feudal superstitions.
(9) Content that fabricates or spreads rumors, false information, disrupting economic order and social order, or undermining social stability.
(10) Content that disseminates or spreads obscenity, pornography, gambling, violence, murder, terror, or incites crime.
(11) Content that endangers network security or uses the network to engage in activities endangering national security, honor, and interests.
(12) Content that insults or slanders others, infringing upon the legitimate rights and interests of others.
(13) Content involving others' privacy, personal information, or data.
(14) Content that spreads vulgar language, damaging social order and good customs.
(15) Content that infringes upon others' rights to privacy, reputation, portrait, intellectual property, and other legitimate rights and interests.
(16) Content that disseminates commercial advertisements or similar commercial solicitation information, excessive marketing information, and spam.
(17) Other content containing information that violates laws, regulations, policies, interferes with normal operations, or infringes upon the legitimate rights and interests of other users or third parties.
4. You can report and complain about various illegal and irregular behaviors, illegal dissemination activities, illegal and harmful information, etc., through our official contact information. We will promptly accept and handle your complaints and reports.
VI. Information Content Usage Standards
Without our written permission, no user or third party may engage in the following actions regarding the information content within this product and related services, nor authorize, permit, or assist others in doing so:
(1) Copying, reading, or adopting the information content of this product and related services for commercial purposes.
(2) Unauthorized editing, organizing, or arranging the information content of this product and related services and displaying it on channels other than the pages of this product and related services.
(3) Acting by themselves or assisting third parties to generate adverse effects on the traffic, readership guidance, diversion, hijacking, etc., of the information content of this product and related services.
(4) Other behaviors that illegally obtain or use the information content of this product and related services.
VII. Breach of Contract Handling
1. For your behaviors that violate this Agreement or other service terms, we have the right to independently judge and take measures depending on the situation, including pre-warning, content deletion, restricting partial or full account functions, terminating service provision, permanently closing accounts, etc. We shall not bear any responsibility for any consequences arising therefrom, such as your inability to normally use the account and related services or normally obtain assets or other rights and interests within your account. We have the right to announce the handling results and decide whether to restore the use of the relevant account based on the actual situation. For behaviors suspected of violating laws and regulations or suspected of illegal/criminal activities, we will preserve relevant records and have the right to report to the relevant competent authorities, cooperate with investigations by relevant authorities, and report to the public security organs according to the law. We have the right not to restore deleted content.
2. If your violation of this Agreement or other service terms causes complaints or litigation claims from third parties, you shall handle such matters yourself and bear all possible legal liabilities arising therefrom. If your illegal or breach-of-contract actions cause us and our affiliates, controlling companies, or successor companies to compensate any third party or suffer penalties from state authorities, you shall fully compensate us and our affiliates, controlling companies, or successor companies for all losses suffered as a result.
3. We respect and protect the intellectual property rights, reputation rights, name rights, privacy rights, and other legitimate rights and interests of users and others. You guarantee that the text, pictures, videos, audio, links, files, etc., uploaded when using this product and related services do not infringe upon the intellectual property rights, reputation rights, name rights, privacy rights, and other rights and legitimate interests of any third party. Otherwise, we have the right to remove such allegedly infringing content upon notification from the rights holder or relevant parties. Regarding all rights claims raised by third parties, you shall handle them yourself and bear all possible legal liabilities arising therefrom; if your infringement causes losses to us and our affiliates, controlling companies, or successor companies (including but not limited to economic losses, goodwill losses, etc.), you shall also fully compensate us and our affiliates, controlling companies, or successor companies for all losses suffered.
VIII. Service Change, Interruption, and Termination
1. You understand and agree that this product and related services provided by us are provided based on the current state achievable with existing technology and conditions. We will make our best efforts to provide services to you, ensuring service continuity and security. You understand that we cannot always or constantly foresee and prevent legal, technological, and other risks, including but not limited to service interruptions caused by force majeure, network reasons, third-party service defects, third-party websites, etc., inability to normally use this product and related services, and other losses and risks.
2. You understand and agree that for the needs of overall service operation and platform operation security, we have the right to decide to modify, interrupt, suspend, or terminate this product and related services based on the specific circumstances.
IX. Advertising
1. You understand and agree that we may display and push relevant information, advertising or brand promotion information, etc., to you on the product and related service pages, including displaying third-party commercial advertisements (including but not limited to information, mobile applications, links to third-party services). We cannot guarantee the authenticity or validity of third-party commercial advertisements; please judge for yourself.
2. We may also send commercial advertisements to you through channels such as email or mobile phone text messages. You can choose to refuse such advertisements; if you choose to refuse, we will no longer provide you with such commercial advertisements through the corresponding channels.
X. Intellectual Property Rights
1. The intellectual property rights of the content we provide in this product and related services (including but not limited to software, technology, programs, web pages, text, images, pictures, audio, video, charts, layout design, electronic documents, etc.) belong to us and the actual rights holders. The copyrights, patent rights, and other intellectual property rights of the software on which this product and related services rely belong to us and the actual rights holders. Without the permission of us and the actual rights holders, no one may use (including but not limited to monitoring, copying, disseminating, displaying, mirroring, uploading, downloading through any robot, crawler, or other programs or devices) the content in this product and related services.
2. You must not delete any rights identifiers on this product and related services.
3. You must not make any express or implied use of any rights identifiers contained in this product and related services without authorization.
4. You understand and undertake that the content (including but not limited to various forms of content such as text, images, audio, files, and all components contained therein) published, provided, or uploaded by you when using this product and related services is either original to you or has been legally authorized. The intellectual property rights of the content generated through your uploading and publishing belong to you or the original copyright owner, but you should authorize us to use the content you upload based on the functions or services you choose.
XI. Disclaimer
1. You understand and agree that this product and related services may be affected or interfered with by various factors. We do not guarantee (including but not limited to):
(1) That this product and related services completely meet the user's usage requirements.
(2) That this product and related services are free from interference, timely, secure, reliable, or error-free.
(3) That any software, service, or other material obtained by the user through us meets the user's expectations.
(4) That any errors in this product and related services will be corrected.
2. Regarding the information you encounter during your use of our products and related services, please treat it with caution and judge its authenticity yourself. For any losses caused to you by actions you take based on information on our products and related services, you shall bear the corresponding responsibility yourself.
3. When you use this software or request us to provide specific services, we may invoke third-party systems or support your use or access through third parties. The results of such use or access are provided by that third party. We do not guarantee the security, accuracy, validity, or absence of other uncertain risks regarding the services and content provided by the third-party system or the results achieved through the support. If any disputes and damages arise from this, it is unrelated to us, and we shall not bear any responsibility.
4. You understand and agree that during the use of this product and related services, factors such as force majeure (force majeure refers to objective events that cannot be foreseen, overcome, or avoided), including but not limited to government actions, natural disasters (such as floods, earthquakes, typhoons, etc.), network reasons, wars, strikes, riots, etc., may be encountered. In the event of force majeure, we will make efforts to promptly repair the situation at the first instance. However, for suspensions, interruptions, or terminations of services caused by force majeure, or any losses incurred, we are exempt from liability to the extent permitted by laws and regulations.
5. The right we obtain according to the provisions of this Agreement to handle illegal and non-compliant content does not constitute our obligation or commitment. We cannot guarantee the timely detection of illegal activities or corresponding handling.
6. You understand and agree: We only provide you with a guarantee regarding the current actual usage effect of this product and related services. Regarding this product and related services, we do not provide any kind of express or implied warranty or condition, including but not limited to guarantees regarding the effectiveness and usage effects of this product and related services. Your use of this product and related services shall be at your own risk.
7. Under no circumstances shall we be liable for your loss of profits arising from the use of this product and related services. Unless otherwise expressly provided by laws and regulations, our total liability to you shall not exceed the fees you paid to us during your use of this product and related services.
XII. About Paid Purchased Content
1. You need to pay to access some content of this product and related services; you can choose whether to pay yourself. Please carefully read the functional effects, service content, usage rules, etc., of the specific paid content before purchasing. If you have questions about specific paid content, please consult with us promptly before purchasing for confirmation. If there is a separate agreement for certain paid features, you must ensure that you have carefully read, understood, and agreed to all the contents of the corresponding agreement before purchasing.
2. If a specific service or right does not indicate a usage period, the usage period for such services is from the day you start using the service until the day the service ceases to be provided in the software.
XIII. Terms for Minors
1. If you are a minor, you should carefully read and agree to this Agreement under the guardianship and guidance of your guardian and with the guardian's consent before using this product and related services.
2. We value the protection of minors' personal information. When minor users fill in personal information, please enhance personal protection awareness and handle it cautiously. You should correctly use this product and related services under the consent and guidance of your guardian.
3. Minor users and their guardians understand and confirm that if you violate laws, regulations, or the content of this Agreement, you and your guardian shall bear all resulting legal liabilities in accordance with legal provisions.
XIV. Miscellaneous
1. The formation, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the country where we are located. If any provision of this Agreement is invalid due to conflict with the laws of the country where we are located, these terms shall be reinterpreted and applied as closely as possible to the purpose of this Agreement without violating the law, and the other provisions of this Agreement shall still have full effect and validity.
2. If any dispute arises between you and us, both parties shall resolve it through friendly negotiation. If negotiation fails, you agree that the dispute shall be submitted to the competent court in the location of our headquarters for jurisdiction.
3. If you have any questions regarding this Agreement and its implementation, please contact us promptly for confirmation.