Privacy Policy

Our side: HESOFT, LLC

Our products: the software products and related services provided by us and expressly governed by this policy. “This product” in the text refers to the specific product and related services you actually use.

Our contact information: Contact Us

Updated: 2026-10-10

Effective: 2026-10-10

I. Overview

1. We value the protection of your personal information. This policy explains how we collect, use, store and protect your personal information, and how you can manage your personal information and exercise relevant rights.

2. This policy applies to the personal information processing activities we carry out through this product and related services. Different products only process information based on their actual functions and necessary scope, and do not automatically collect all information listed in this policy merely because they share this policy.

3. We process personal information in accordance with the principles of lawfulness, legitimacy, necessity and good faith, do not collect information unrelated to the services provided, and do not use collected information for purposes that have not been disclosed and lack a lawful basis.

4. When processing personal information requires your consent as the basis, we will obtain your explicit consent after providing sufficient notice. Your use of this product or acceptance of the User Agreement does not automatically mean that you agree to all personal information processing activities. Where separate consent or other specific authorization is required by law, we will handle it separately.

5. For processing activities that are necessary for entering into or performing a contract to which you are a party, or necessary for fulfilling statutory obligations, and for which consent is not required by law, we will process them within the corresponding statutory scope and fulfill the necessary notification and protection obligations.

II. Information We Collect and Use

1. Depending on the specific functions you use, we process the following information to the extent necessary:

2. The collection of the above information is limited to the specific functions you use. Whether information such as mobile phone number and email address is required or optional will be explained on the collection page. If a function does not require relevant information, we will not force you to provide it.

3. If you refuse to provide information necessary for a certain function, you may be unable to use that function, but this will not affect your use of other functions that do not depend on that information. For optional information processing, you may refuse or withdraw your consent in accordance with the law.

4. When you proactively contact us through customer service channels, we will process the contact information you provide and the communication content necessary to resolve the issue. Please do not submit identity documents, passwords, verification codes or other unnecessary personal information unrelated to the issue.

5. “Operating environment information” does not serve as authorization for unrestricted collection of device information. If we need to collect other information not listed in this policy, we will explain the specific information, purpose and collection method before processing, and complete the necessary procedures in accordance with the law.

6. We will not send you commercial advertisements merely because you register an account or provide a mobile phone number or email address. When commercial information needs to be sent, we will obtain the necessary consent in accordance with the law or send it based on your request, and provide a convenient way to opt out.

7. If sensitive personal information needs to be processed, we will explain in advance the types of relevant information, the purpose of processing, the necessity and the impact on your rights and interests, and obtain the necessary authorization in accordance with the law and take corresponding protective measures.

III. System Permissions and Similar Technologies

1. If relevant functions require applying for system permissions, we will explain the purpose of the permissions, the information involved and the impact of refusing authorization when applying, and use the permissions only to the extent necessary, without applying for permissions unrelated to the functions.

2. You can manage granted permissions through your device system settings. Turning off a permission may affect functions that depend on that permission, but will not affect other functions that do not depend on that permission.

3. If this product uses cookies, local storage or similar technologies to store login status, necessary settings and other information, we will explain their purpose, the information involved and the retention period on the relevant pages. For non-essential statistical, tracking or personalization purposes, corresponding choices will be provided in accordance with the law.

4. We will not use system permissions, cookies or similar technologies to bypass your choices and collect personal information that has not been disclosed or exceeds the lawful scope.

IV. Third-Party Participation and Provision of Information

1. If we use third-party technical services such as cloud servers, SMS or email to process personal information, we will list the actual service providers, the information involved, the processing purpose and method, and the applicable privacy policy or contact information in the third-party service description of this product.

2. When entrusting a third party to process personal information, we will agree on the processing purpose, duration, method, types of information and protection requirements, and conduct necessary supervision. The entrusted party shall not process personal information beyond the agreed scope.

3. When providing personal information to other independent personal information processors, we will inform you of the recipient and related processing matters in accordance with the law, and obtain the necessary separate consent or have other statutory processing basis.

4. We will not automatically provide your personal information to other entities merely because of cooperation or affiliation with them, nor will we arbitrarily use your information for other products merely because you use a certain product.

5. When personal information needs to be transferred due to merger, division, business succession or other reasons, we will inform the recipient of the relevant information in accordance with the law and require the recipient to continue fulfilling the corresponding protection obligations. If the processing purpose or method changes, the relevant procedures shall be performed again in accordance with the law.

6. We will not arbitrarily disclose your personal information. When disclosure is truly necessary or required by law to relevant authorities, it will be handled in accordance with applicable law and controlled within the necessary scope.

7. For information storage and transmission arrangements that require additional notification, consent or other procedures under the law, we will complete the corresponding procedures before implementation.

V. Storage and Deletion of Personal Information

1. We only store personal information for the period necessary to achieve the disclosed purposes, and do not store it indefinitely on the grounds of possible future use.

2. The retention periods for different information are determined as follows:

(1) Usernames and the mobile phone numbers and email addresses bound to accounts are stored for the period necessary to provide the corresponding account services. After account cancellation, or when the information is no longer needed after unbinding or replacement, it will be deleted or anonymized in accordance with the law.

(2) IP addresses and related security records that are required to be retained by law will be stored for the corresponding statutory period; other records will be limited to the period necessary to complete network connections, abnormal identification and handling of related security incidents.

(3) Operating system type and version information will be limited to the period necessary to complete the corresponding compatibility checks, fault diagnosis or technical support, and will be deleted or anonymized when no longer needed.

(4) Customer service communication records will be limited to the period necessary to complete issue resolution and handle related disputes in accordance with the law.

3. When the processing purpose has been achieved, the retention period has expired, or other statutory deletion circumstances arise, we will delete or anonymize the relevant information in accordance with the law.

4. For information whose statutory retention period has not yet expired, or that is temporarily difficult to delete technically, we will stop processing other than storage and necessary security protection. Information in backups that cannot be separately deleted temporarily will be handled when the backups are subsequently cleaned up or overwritten, and will not be restored for other purposes.

5. When ceasing operation of this product, we will stop collecting relevant information in accordance with the law, notify you of the cessation and information handling arrangements, and delete or anonymize personal information in accordance with the law, except where retention is required by law.

VI. Personal Information Security Protection

1. We will adopt technical and management measures commensurate with the type of information, processing purpose and level of risk to prevent unauthorized access, disclosure, alteration or loss of personal information.

2. We will reasonably control information access permissions, adopt security measures in necessary transmission, storage and processing links, and require entrusted service providers involved in processing information to comply with corresponding confidentiality and security requirements.

3. You should properly keep your account and identity verification information, and not disclose passwords, verification codes or other security credentials to others. If you discover any abnormality with your account or personal information, you may contact us through the contact information listed in this policy.

4. The network environment is not absolutely secure, but this does not exempt us from the security protection obligations we must perform under the law. If personal information is or may be leaked, altered or lost, we will take remedial measures in accordance with the law and fulfill the necessary notification and reporting obligations.

VII. Your Rights over Personal Information

1. Access, copy and explanation. You may apply to access and copy your personal information through the existing functions in the product or by contacting us, and request that we explain the relevant processing rules.

2. Correction and supplementation. If you discover that your personal information is inaccurate or incomplete, you may apply for correction or supplementation. Where account security is involved, we may conduct necessary identity verification.

3. Deletion. You may request deletion of your personal information when the statutory conditions are met. We will handle it in accordance with the law; where retention is required by law or deletion is temporarily difficult technically, it will be handled in accordance with Chapter V of this policy.

4. Withdrawal of consent or restriction of processing. For processing carried out based on your consent, you may withdraw your consent through relevant settings, device permission settings or by contacting us. Withdrawal does not affect the validity of processing activities already carried out based on consent before withdrawal, nor does it affect processing that must be carried out under other lawful bases in accordance with the law.

After withdrawal, functions that depend on the corresponding information may no longer be provided, but other functions that do not depend on that information will not be affected.

5. Account cancellation. You may apply for cancellation through the cancellation portal in the product or our contact information. Cancellation is not conditional on waiving refunds, balance returns or other rights you are entitled to under the law. Information after cancellation will be handled in accordance with this policy.

6. Information portability. If you request that your personal information be transferred to another designated personal information processor, and the conditions prescribed by applicable law are met, we will provide the corresponding means in accordance with the law.

7. Complaints and remedies. You may file a complaint through the contact information listed in this policy, or complain to the relevant competent authority or protect your rights through other statutory channels in accordance with the law.

8. We will complete the necessary verification and processing within fifteen working days after receiving the relevant request; where a shorter period applies under the law, that period shall prevail. Where a request cannot be satisfied in accordance with the law, we will explain the reasons and not set unreasonable obstacles.

9. To prevent others from impersonating you, we may require you to provide verification materials commensurate with the risk of the request, limited to the information necessary for verification.

VIII. Protection of Minors' Personal Information

1. Minors should understand this policy under the guidance of their guardians and use relevant services according to their age, cognitive ability and applicable law.

2. For processing of minors' personal information that requires guardian consent under the law, we will proceed after obtaining the necessary consent and adopt corresponding special protection measures.

3. If we discover that minors' personal information has been processed without necessary authorization, we will take measures such as stopping processing, deletion or other appropriate measures in accordance with the law.

4. Guardians may submit requests for access, correction, deletion, withdrawal of consent or other related applications through the contact information listed in this policy. We will conduct necessary verification and handle them in accordance with the law.

IX. Updates to This Policy

1. We may update this policy based on changes in law or actual service adjustments, and announce the update date and effective arrangements.

2. Where changes involve the purpose, method, types, recipients or other important matters of personal information processing, we will notify you of the specific content before implementation; where re-consent or separate consent is required by law, it will be obtained separately.

3. We will not treat your continued use of the product, failure to log out of your account, or failure to raise objections as a substitute for the explicit consent required by law.

4. Policy updates do not retroactively exempt us from liability already incurred, nor do they serve as an automatic basis for processing collected information beyond the original lawful scope.

5. This policy and the supplementary descriptions for corresponding products will be kept readily accessible within the product or on relevant pages. Supplementary descriptions shall clearly specify the corresponding product and specific processing activities, and shall not expand the scope of personal information processing through vague statements.