Our Company: HESOFT, LLC and its affiliates
Our Contact Information: Contact Us
User: A person who uses the relevant products or services we provide through channels such as mobile phones, tablets, and computers.
Last updated: 2024-10-09
I. Overview
1. In accordance with current laws, regulations, and policies, we have formulated this Privacy Policy. Sometimes our products and services require certain information to provide services to users. This Privacy Policy will explain in detail the policies and measures regarding the collection, management, use, and protection of users' personal information by our products or services. This Privacy Policy applies to all information collected from or provided to our products or services.
2. Our products only store on our servers the account information filled in by users during registration and the necessary information associated with that account, such as orders and work order feedback. When users use our desktop application products, we do not upload any of their files; all file processing performed by the software runs locally on the user's computer, not on our servers.
II. Collection of User Information
1. You register as a user of our products so that we can provide you with personalized services, such as membership services.
2. You clearly understand and agree that when you register for or log into an account for our products, or use services provided by our products, our products will collect and record the relevant personal information you provide, such as your username, password, and email address. Remembering this information is the basis for you to obtain the services provided by our products.
3. If you choose not to provide your username, password, or email address, you will be unable to use this service.
III. Use of User Information
1. In order to provide you with better services or products, our products will use your personal information in the following circumstances:
(1) As required by relevant laws and regulations.
(2) Based on your authorization.
(3) In accordance with this Policy and the agreements stipulated in our product's User Service Agreement.
2. Without your permission, our products will not disclose your personal information to any third party, except in the following circumstances:
(1) As our business continues to develop, we and our affiliated companies may undergo mergers, acquisitions, asset transfers, or similar transactions, and your personal information may be transferred as part of such a transaction.
(2) Our products have obtained authorization from you or your guardian.
(3) When judicial or administrative authorities request disclosure under statutory procedures.
(4) When our products file a lawsuit or arbitration against a user to protect our own legitimate rights and interests.
(5) In accordance with the agreements stipulated in the relevant service terms or User Service Agreement between you and our products.
(6) Other circumstances stipulated by laws and regulations.
IV. Access to User Information
After completing account registration for our products, you can view or modify the personal information you submitted to our products after logging into your account.
V. Sharing of User Information
We will not share your personal information with other locations, excluding our current log recording system.
VI. Protection of User Information
1. We will make all reasonable efforts to protect users' personal information. To prevent users' personal information from being illegally accessed, copied, modified, transmitted, lost, destroyed, processed, or used under accidental or unauthorized circumstances, our products have taken and will continue to take the following measures to protect your personal information:
(1) Encrypting users' personal information in an appropriate manner.
(2) Using passwords in appropriate locations to protect users' personal information.
(3) Restricting access to users' personal information by strangers.
(4) Other reasonable measures.
2. Despite having taken the above reasonable and effective measures and having complied with the standards required by relevant legal provisions, our products still cannot guarantee the security of your personal information when communicated through insecure channels. Therefore, users should take proactive measures to ensure the security of their personal information, such as:
(1) Regularly changing account passwords.
(2) Not disclosing personal information such as account passwords to others.
3. You fully understand and agree that the personal information protection measures provided by our products only apply to our product platform. Once you leave our products and browse or use other websites, services, and content resources, our products have no ability or obligation to protect any personal information you submit on websites outside of our products, regardless of whether you accessed or browsed those websites through links or guidance from our products.
VII. Protection of Sensitive Information
Certain user information may be considered sensitive personal information due to its particular nature, such as your email address and password. Compared to other personal information, sensitive personal information is subject to stricter protection. You agree to the processing of your sensitive personal information for the purposes and in the manner described in this Privacy Policy.
VIII. Special Protection of Minors' Personal Information
Our products attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should ensure you obtain prior consent from your guardian before using the services of our products. If you apply to register an account on our products, our products will assume that you have obtained the aforementioned consent. Our products will protect minors' personal information in accordance with relevant national laws and regulations and the provisions of this Privacy Policy.
IX. Deletion of User Data
If you find that we have violated legal or administrative regulations or our mutual agreement in collecting or using your personal information, you can contact us through our official channels to request deletion of your personal information. If you find errors in the personal information we have collected or stored about you, you can contact us through our official channels to request correction.
X. Account Cancellation
You can apply to us for account cancellation. After cancellation, we will cease providing you with products or services and, based on your request, delete your personal information, unless otherwise provided by laws and regulations.
XI. Use of Cookies and Tokens
Cookies and Tokens can help websites identify registered users and calculate user numbers. They are commonly used by various websites to determine whether a registered user has logged in. Our products promise that research into Cookie and Token information is solely for the purpose of improving service, product quality, and optimizing user experience, and this information will not be shared with any other third party.
XII. Modification of the Privacy Protection Policy
1. Based on changes in our services and user feedback, we have the right to modify any terms of the Privacy Policy at any time. Once the content of the Privacy Policy changes, we will directly publish the revised Privacy Policy on our website. This publication constitutes notification to you of the modifications.
2. If you do not agree with the modifications we make to the relevant terms of this Privacy Policy, you have the right to stop using our products or services. If you continue to use our products or services, it is deemed that you fully accept any modifications to this agreement.