PRIVACY POLICY

OUR:HESOFT, LLCand its related parties

our contact information:Contact Us

Users: people who use the relevant products or services we provide through mobile phones, tablets, computers and other channels.

Last updated: 2024-10-09

1. Summary

1. In accordance with current regulations and policies, we have formulated this Privacy Policy. Sometimes our products and services require certain information to provide services to users. This Privacy Policy will detail our policies and measures for obtaining, managing, using and protecting users' personal information. This Privacy Policy applies to all information collected from or provided to our products or services.

2. Our products will only store the account information filled in by the user when registering the account and the necessary information such as order and work order feedback associated with the account in our server. When users use our desktop application products, we will not upload any files of users, and all processing of files by the software will run on the user's local computer, not our server.

2. user information collection

1. You register as a user of our products so that we can provide you with personalized services, such as membership services.

2. You clearly understand and agree that when you register, log in to our product account or use the services provided by our products, our products will collect and record the relevant personal information you provide, such as your user name, password and email address. Remember that this information is the basis for you to obtain the services provided by our products.

3. If you choose not to provide user name, password and email address information, you will not be able to use this service.

3. user information usage

in order to provide you with better services or products, our products will use your personal information in the following situations:

(1) According to the requirements of relevant laws and regulations.

(2) According to your authorization.

(3) According to this policy and the agreement on the use of services by our product users.

Without your permission, our products will not disclose your personal information to any third party, except in the following cases:

(1) As our business continues to develop, we and our affiliates may engage in mergers, acquisitions, asset transfers or similar transactions, and your personal information may be transferred as part of such transactions.

(2) Our products have been authorized by you or your guardian.

(3) Judicial or administrative authorities give us statutory procedures to require disclosure.

(4) When our products file a lawsuit or arbitration against the user in order to safeguard their legitimate rights and interests.

(5) According to the terms of service related to our products and the agreement of the user's use of the service agreement.

(6) Other circumstances stipulated by laws and regulations.

4. user information access

after completing the account registration of our products, you can access or modify the personal information you submitted to our products after logging into your account.

5. user information sharing

we do not share your personal information to other locations, except for our current logging system.

6. user information protection

we will make every reasonable effort to protect the personal information of our users. In order to prevent users' personal information from being illegally accessed, copied, modified, transmitted, lost, destroyed, processed or used accidentally and without authorization, our products have taken and will continue to take the following measures to protect your personal information:

(1) Encrypt the user's personal information in an appropriate manner.

(2) Use passwords in appropriate locations to protect user personal information.

(3) Restrict the access of strangers to the user's personal information.

(4) Other reasonable measures.

2. Although the above reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, our products still cannot guarantee the security of your personal information through unsafe channels. Therefore, users should take active measures to ensure the security of your personal information, such:

(1) Change the account password regularly.

(2) Do not disclose personal information such as your account password to others.

3. You have fully understood and agreed that the personal information protection measures provided by our products are only applicable to our product platform. Once you leave our products, browse or use other websites, services and content resources, our products have no ability and obligation to protect any personal information you submit on websites other than our products, regardless of whether you log in or browse the above websites based on links or guides to our products.

7. sensitive information protection

some user information may be considered sensitive personal information due to its specific nature, such as your email address and password. Sensitive personal information is more strictly protected than other personal information. You agree to handle your sensitive personal information in accordance with the purposes and methods described in this Privacy Policy.

8. Minors' Personal Information Special Protection

our products attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, before using the services of our products, you should ensure that the consent of the guardian is obtained in advance. If you apply for a registered account on our products, our products will default that you have obtained the above consent. Our products will protect the personal information of minors in accordance with relevant national laws and regulations and the provisions of this Privacy Policy.

9. user data deletion

if we find that we collect and use personal information in violation of laws, administrative regulations or the agreement of both parties, we can contact and delete their personal information through our official channels. If it is found that the personal information collected and stored by us is incorrect, it can be corrected through our official channels.

10. account cancellation

you can apply to us to cancel your account. After cancellation, we will stop providing you with products or services and delete your personal information according to your request, unless otherwise provided by laws and regulations.

11. Use of cookies and tokens

cookies and tokens can help websites identify registered users and calculate the number of users. They are usually used by websites to determine whether users who have completed registration have logged in. Our products promise that the research on Cookie and Token information is only used for the purpose of improving the service, product quality and user experience, and this information will not be shared with any other third party.

XII. Privacy Protection Policy Modification

1. According to our service changes and user feedback, we have the right to modify any terms of the "Privacy Policy" at any time. Once the content of the "Privacy Policy" changes, we will directly publish the revised "Privacy Policy" on our website. The publication shall be deemed that we have notified you to modify the content.

2. If you do not agree to the changes we make to the relevant terms of this Privacy Policy, you have the right to stop using our products or services. Your continued use of our products or services will be deemed to be your full acceptance of any modification to this Agreement.