FAQ

1. price issues

is the software completely free?

No, the software can be used free of charge, but the number of processing records is limited and the function is not limited. After the use of satisfaction and then "open membership" can remove these restrictions.

As we all know, free is the most expensive, you think that free is just not directly charged to you, but they are embedded in a lot of "traps", such as: advertising, inducement, privacy and so on.

Our software does not rely on this way to obtain profits, but we also need to survive and live, we need to maintain the daily manpower, technology, servers and other expenses.

All our charging information is "clearly marked", you can choose freely.

2. privacy issues

1. Where is my data stored and how can I ensure my privacy?

At present, many websites or software provide online services to process files or photos. When you use their services, you must first upload your personal files to their websites. At this time, your files have been exposed to the Internet. Even some software seems to need to be installed on the local computer, but in fact, when processing files, they secretly upload these files to their website for processing and then automatically download them to your local computer, making you think that your files are only processed on your own computer.

Our software will only store and read the account information you filled in when registering, and use it for login verification. The processing of files is processed on your local computer, not our server. You can use our software with confidence. More details please check here: privacy Policy.

3. version issues

why is there no Mac or Linux?

For technical and compatibility reasons, we currently only support Windows.

4. account usage issues

can I share my account with others?

No, each user can only use their own account, if shared with others, it is likely to cause the account to be canceled.

5. Invoice Issues

1. Can I issue an invoice?

Yes, after you purchase the software, enterUser Centerpage, then find the purchase record in the menu bar, and then click Apply for Invoicing.

6. needs or feedback questions

1. Can I mention a new functional requirement?

Of course, we welcome and encourage everyone to ask for help. There is no need to hesitate. Hurry upContact UsCome on!

2. What should I do if I find an error (Bug) in the software?

Please timelyContact Us!

7. software installation issues

1. Permission requirements

when using software that includes the function of batch processing local disk files, the following permissions need to be met:

• run the software as an administrator (by default, the software is opened as an administrator)
• have read and write permissions on the installation directory of the software

2, the first time to install the software, at runtime prompt missing. NET Framework

this shows that your operating system has not been updated for a long time, and you need to manually download and install Microsoft's official patch, please look here.

3. The runtime indicates that the core file is missing or the antivirus software indicates that there is a virus.

Our software has used the mainstream anti-virus software for strict virus detection, we promise that the software does not carry any virus. If you encounter this problem, it means that a small number of antivirus software on your computer (including Windows own antivirus software Windows Defender) have deleted or isolated the core files in this software. You need to manually add a white list or close the antivirus software before reinstalling this software.

4. Double-click the installation package file just downloaded and there is no response

right-click on the installation package → Properties → Check whether there is the word "Unlock" at the bottom right of the interface → Check "Unlock" → OK → If prompted whether to select Allow → Double-click the installation package again to install normally

note: This problem is generally the company in order to prevent malicious download files and made a little security restrictions on the system

5. Double-click the installed software icon and there is no response

scheme 1. first follow this step strictly: restart the computer → close various housekeepers and antivirus software → double-click the icon to check whether it can be opened. if it cannot be opened and is a Windows 7 operating system, you can try to right-click the software icon → properties → compatibility → check "run this program in compatible mode" and "run this program as administrator 」.

Do not change the installation directory during the installation of the scheme 2., and install to the C disk by default.

6. Running on Windows 7 still prompts "This operating system is not supported 」

make sure your Windows 7 has the Service Pack 1 patch installed. You can right-click on the "computer" icon on the desktop → Properties → See if the Windows version on the right has the word Service Pack 1. If it does not have this word, you need to install this patch before running this software.

7, C disk space is almost full, resulting in installation failure

check the C disk space and clean up the computer garbage before trying to reinstall the software.

8. software usage issues

1, processing "no response" or after processing the status has become "canceled 」

when you are using the ability to process files in batches, some security software monitors and restricts the reading and writing of our software to the disk. If you encounter similar problems, please try: close the antivirus software and various housekeepers → completely exit our software → reopen our software → check whether it is normal.

2. The software cannot register and log in, cannot open members, prompt abnormalities and other strange problems.

Try the following scenario:

• close antivirus software and various housekeepers → Quit our software completely → Reopen our software → Check whether it is normal
• turn off antivirus software and various housekeepers → uninstall our software → at this time, you will be prompted whether to keep local data, choose not to keep → reinstall our software → check whether it is normal
• restart the computer → close the antivirus software and various housekeepers → reopen our software → check whether it is normal
• turn off security software such as antivirus software, various housekeeping and network firewalls → check whether official website can be accessed → reopen our software
• close antivirus software and various housekeepers → uninstall our software → reinstall the software → keep the installation location on the C disk by default → reopen our software

3. When opening the file or folder selection box under Windows 11, the network disk cannot be seen on the left

this issue is a Windows 11 flaw that occurs when using software that requires Administrator privileges to run. Temporary solution:

first open the network disk → copy the address bar in the resource manager → paste the previously copied address in the address bar in the pop-up window of the open file or folder to enter to see the contents of the network disk.

4. An error was reported during file processing: the specified path or file name is too long, or both are too long. The fully qualified file name must be less than 260 characters and the directory name must be less than 248 characters.

The root cause of this problem is that the file or folder hierarchy is too deep, and the file or folder name is too long. This is Windows to the limitations of the operating system, not the software. At present, there is no perfect solution. Even if you can bypass this restriction, when you open these files with software such as Office, you will be prompted that the path or name is too long. Therefore, please do not put the files or folders that need to be processed too deep, and do not change their names too long. If there is an option to "maintain directory structure" in the output interface, you can also try to remove this option and try again.