Software Permission Requirements
Since our software needs to perform batch modifications and deletions on files on your computer, higher permissions are required.
Initially, our software only required normal permissions to start by default. However, many users installed the software directly on the C drive, which is the system drive. As a result, they encountered permission issues when running the software, leading to problems such as failure to launch or errors. Additionally, some users frequently process files on the desktop. Note that the desktop is also on the system drive, so errors may occur when processing files there.
To resolve permission errors when processing files, we have set the software to prompt for administrator privileges by default upon double-clicking to launch. This resolves file processing errors. However, if the user is not a "super administrator," it may lead to "drag-and-drop failure" issues.
In summary, we have temporarily struck a balance by ensuring users do not encounter permission issues first, which may cause drag-and-drop to fail for some users. For most users, error-free file processing is the top priority.
Solution (Elevate Computer Permissions)
1. Change the current computer account to Administrator
Control Panel → User Accounts → Change Account Type → Administrator
2. Increase Administrator Permissions
Upgrade the software to the latest version → Open the software → Click the settings button in the upper right corner → Operating System Permissions → Increase Administrator Permissions → Restart the computer
3. Important Notes
If the above operations do not work on your computer, please consult your company's professional technical staff or contact Microsoft for a solution, as this issue stems from computer setup habits and is not a problem with our software product.